FAQ

General

PRODUCTS

(1)What are the product details?

The material, size, font, color and other issues of the product are explained on the product detail page. If you have other questions, please contact us.

support@customfeeling.com

(2)What can I customize?

You can customize it according to the prompts on the product detail page. If you have other special customization needs, you can contact us to provide the patterns you want to customize.

support@customfeeling.com

SHIPPING

(1)Do you ship to my country?

Customfeeling can ship single samples or large orders in most parts of the world.

Except for some islands, delivery is available in most areas.

You can contact us to provide country what you need.

support@customfeeling.com

(2)When will I receive my items?

Total time=Order processing time + Delivery time

Order processing time: 3-5 business days

Delivery time (US): 10-14 business days

Overseas transportation (excluding the US): 15-18 business days

Due to the epidemic (COVID-19), delivery time might be delayed.

These cycles are averages.

Because of some factors that cannot be resisted, different projects may require different time, and the final arrival cycle is actually based on reality.

But please don't worry, the sooner you order, the faster the delivery will be.

DISCOUNT

(1)What discounts are available at the store?

A. Store discount

a. 5% OFF over for $35

b. 10% OFF over for $49

c. 15% OFF over for $99

d. 20% OFF over for $159

e. FREE SHIPPING FOR OVER $259

B. Coupon code

a. $10 EXTRA OFF FOR OVER $99 ORDER-code: CF10

b. $20 EXTRA OFF FOR OVER $199 ORDER-code: CF20

c. $30 EXTRA OFF FOR OVER $299 ORDER-code: CF30

(2)How to Get a Coupon?

Our website has various coupon promotions, you can keep your eyes on our banners.

(3)How can i add a coupon code on my order?

A. Store discount

When your consumption amount reaches the discount limit, the store will automatically deduct the discount fee at checkout.

B. Coupon code

At the checkout, click Apply Discount Code, enter the discount code, and you will get a discounted price.

PAYMENT

(1)How can I pay for the order?

You can pay for the order in the following ways：

PayPal Express

PayPal Credit

All major Credit/Debit Cards

Apple Pay

(2)Why was my payment declined?

If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.

support@customfeeling.com

ORDER

(1)How do I track my order?

On the homepage of the site (https://www.customfeeling.com/), Click on TRACK YOUR ORDER, enter your Order ID and Email Address, you can check the current status of the order.

(2)Can I receive the product before the holiday?

Before an important holiday, we will set a reminder of the delivery time on the product details page. You need to estimate the delivery time based on your country. If you are not sure whether you can receive your products before the holiday, you can consult customer service.

(3)How do I change/modify my order?

Changes to your order are only possible if the order has not been processed. We process orders very quickly, so changes and cancellations are not always possible. If you would like to change your order information, please contact our customer service team as soon as possible after placing your order with the details of your change/cancellation request.

If you notice a mistake with your order after receiving an order confirmation email, please contact us at

A.support@customfeeling.com

B.Facebook Messenger, our Facebook is:Customfeeling Please note that we can help you modify your order before shipment.

It includes changing the size or engraving, removing an item, changing your shipping address.

Once your package is shipped, we will not be able to change anything.

(4)Why is there no order information after I place an order?

Don't worry, because most of our products are personalized. After you place an order, we will start customizing products based on your personalized information. This will take 3-5 days. After the customization is completed, we will send out your goods immediately, and then you can check the shipping information through the shipping number.